Refund policy

Please note that is an automatic translation from the original version stated in german.




Consumers you have a right of withdrawal according to the following conditions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:


Right of withdrawal:

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period for the delivery of goods is fourteen days from the day on which you or a third party named by you who is not the carrier of the goods has or has taken possession of the last goods. The cancellation period for the conclusion of a subscription is fourteen days from the day the contract is concluded.


In order to exercise your right of withdrawal, you must inform us (ROOQ GmbH, Im Erdbeerfeld 20, 52078 Aachen Tel: +49 (0) 241 41252000, Fax: +49 (0) 241 41252099, E-Mail: by means of a a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.


To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.


Consequences of the withdrawal:

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.


Delivery of goods:

In the case of the delivery of goods, we can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the nature, properties and functionality of the goods.


To take out subscriptions:

If you have requested that the services should begin during the cancellation period, you have to pay us a reasonable amount, which corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract Compared to the total scope of the services provided for in the contract.






Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

- To     ROOQ GmbH

Im Erdbeerfeld 20

52078 Aachen

Fax: +49 (0) 241 41252099



I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following services (*):

- Ordered on (*) / received on (*): ________________________

- Name of the consumer (s): ______________________________________

- Address of the consumer (s):


Signature of the consumer (s) (only if this is communicated on paper)


(*) Please delete what does not apply