Shipping policy

 

Shipping Policy

Processing time

  • All orders are processed within 1 to 2 working days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Domestic + International Shipping Rates & Estimates

  • Shipping with UPS is free of charge worldwide. 
  • Orientation shipping zones: The table below is for orientation of delivery times based on zones.
  • We guarantee to provide you with the best possible shipping option.
  • Possible customs duties on import, or similar costs are not covered. These may be incurred, for example, for deliveries outside of Europe. 
     

Zones              

  • Standard Zone 1: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estland, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lituauen, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spanien, Sweden, Switzerland, United Kingdom, Guernsey, Jersey
  • Standard Zone 2: Russia, Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Georgia, Gibraltar, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Moldova, Montenegro, Macedonia, Faroe Islands, Greenland, Turkey
  • Standard Zone 3: Mexico, Puerto Rico
  • Standard Zone 4: Argentina, Australia, Brazil, Colombia, Chile, Costa Rica, Ecuador, Honduras, India, New Zealand, Peru, Thailand, UAE, Uruguay, Venezuela, Guatemala
  • Standard Zone 5: Canada, USA

 

 

  • Due to COVID-19, please allow us to take some additional processing time. The health of our external partners and our own employees is always our top priority.
  • Delivery times are always calculated on working days.
  • All packages are insured.
  • All shipping costs listed apply only to the purchase of a single item.
  • Multiple items may require new shipping calculations.

How can I track my shipment?

When your ROOQs are on their way, you will be notified by email. You will find a tracking link, to check how close your ROOQs are.